Mario888 Terms and Conditions — Complete Guide to Using Our Platform

Welcome to mario888. This document contains the terms and conditions ("Terms") governing the use of the platform, website, and all services provided by mario888 ("Platform"). Please read this document carefully in its entirety before using any part of the platform.

By accessing, registering, or using the mario888 platform in any way, you expressly agree to be bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use the mario888 platform.

These Terms constitute a legally binding agreement between you ("User") and mario888 ("Company"). These Terms should be read together with Privacy Policy and Responsible Gaming Policy which forms part of this overall agreement.

To register and use the mario888 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration.
• An individual who is legally eligible to enter into a binding agreement in the country where you reside.
• Not residing in a country or region where the use of such services is prohibited by local law.
• Never previously banned by mario888 for a Terms violation.

During registration, you are required to provide accurate, current, and complete information. Details to be provided include your full name, date of birth, ID card or passport number, a valid email address, and an active phone number.

The KYC (Know Your Customer) process is mandatory before you can make your first withdrawal. You will need to upload a clear photo of your ID and a selfie during this process. mario888 reserves the right to request additional documents at any time for identity verification purposes.

You are solely responsible for keeping your mario888 account login credentials secure, including your username and password. Mario888 recommends that you:

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) via your account security settings page.
• Never share your login credentials with anyone, including family members.
• Avoid logging in over public WiFi networks without VPN protection.
• Report any suspicious activity on your account to mario888 support immediately.

Mario888 shall not be held liable for any losses resulting from unauthorised access to your account caused by your own negligence in safeguarding your login credentials.

All financial transactions on the mario888 platform are subject to the following conditions:

Deposit: Deposits can be made via FPX, Touch 'n Go eWallet, GrabPay, Boost, and interbank transfers within Malaysia. All deposits are processed in real time. The minimum deposit is RM10 for most payment methods. mario888 does not charge any fees for deposit transactions.

Withdrawal: Withdrawals are processed within 15 minutes to 1 hour for regular players, and under 15 minutes for VIP members. Withdrawals can only be made to a bank account registered under the same name as your mario888 account. The minimum withdrawal amount is RM30.

• Mario888 reserves the right to request additional verification before processing withdrawals above a certain amount.
• If the registered bank account name does not match the mario888 account holder's name, the withdrawal will be rejected until the details are updated and verified.
• Mario888 is not responsible for delays caused by third-party banking systems.

Mario888 offers a variety of bonuses and promotions to members. All bonuses are subject to the specified wagering requirements. The following general terms apply to all bonuses:

• Wagering Requirements: Each bonus carries different wagering requirements, typically between 10x and 30x the bonus amount. Specific requirements are stated in the details of each promotion.
• Validity Period: Bonuses have a limited validity period. Any unused bonus will expire automatically once the validity period ends.
• One Active Bonus at a Time: Only one bonus may be active at a time. Activating a new bonus before an existing one is completed may result in the previous bonus being cancelled.
• Eligible Games: Not all games contribute to wagering requirements at the same rate. Game contribution details are stated in the terms of each promotion.
• Withdrawal Before Requirements Are Met: If a withdrawal is made before the bonus wagering requirements are met, mario888 reserves the right to deduct the bonus amount and any associated winnings from the withdrawal total.

All games offered on the mario888 platform use a Random Number Generator (RNG) that has been verified by an internationally accredited independent body. This ensures every game outcome is fully random and cannot be manipulated by any party, including mario888 itself.

The Return to Player (RTP) percentage for each game is as set by the respective software provider and displayed in the game information. RTP figures are long-term averages and are not a guarantee for any individual session.

• The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical failure during gameplay, mario888 reserves the right to void the affected round and return the original bet to the player.
• Bets placed using bonus funds are subject to the applicable bonus wagering requirements.

Users of the mario888 platform are required to act honestly, responsibly, and respectfully toward all other users and mario888 staff. The following are strictly prohibited:

• Using automation software, bots, scripts, or any third-party tools to automate gameplay.
• Attempting to hack, exploit system vulnerabilities, or disrupt the operations of the mario888 platform.
• Player collusion to gain an unfair advantage in any game.
• Using VPNs, proxies, or other methods to conceal your true location in order to bypass geo-restrictions.
• Spreading false or misleading information about mario888 on public platforms.
• Harassing, threatening, or misrepresenting other players or support staff.

All content found on the mario888 platform — including logos, graphics, text, user interfaces, games, software code, and brand names — is the exclusive property of mario888 or its respective licensors.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the mario888 platform for personal entertainment purposes only. Any other use, including copying, distributing, modifying, or commercially exploiting any part of the platform, is prohibited without written consent from mario888.

To the extent permitted by applicable law, mario888 is not liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use the platform, including:

• Loss of anticipated profits or income.
• Business interruption or data loss.
• Damages arising from technical failures or internet connection disruptions.
• Losses arising from unfavourable game outcomes.

Mario888's total liability to you, under any circumstances, shall not exceed the amount you have deposited within the 30 days preceding the relevant claim.

Mario888 reserves the right to suspend or terminate your account at any time and without prior notice if:

• You have violated any part of these Terms.
• There is suspicious or fraudulent activity associated with your account.
• You provided false information during registration or the KYC process.
• Your account has been inactive for more than 12 consecutive months.

If your account is suspended due to fraud, mario888 reserves the right to hold all account balances while an investigation is conducted. Legitimate balances will be returned once the investigation is complete, while balances obtained through fraudulent means will be fully forfeited.

You may choose to close your account voluntarily at any time by contacting the mario888 support team. Any remaining balance will be processed for withdrawal once the account closure request has been received and verified.

Mario888 reserves the right to modify, add, or remove any part of these Terms at any time. Significant changes will be communicated to users via their registered email or in-platform notification at least 7 days before the changes take effect, except in emergencies requiring immediate action.

Continued use of the mario888 platform after changes take effect constitutes your acceptance of the amended Terms. If you disagree with any changes made, you must stop using the platform and close your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the mario888 platform in general, you may reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform. Average response time is under 2 minutes.
• Email: [email protected] — all email enquiries are answered within 24 business hours.
• FAQ Page: For frequently asked questions, visit our FAQ page which is updated periodically.

These Terms and Conditions are governed by applicable law, and any disputes arising shall be resolved through independent arbitration in accordance with procedures established by mario888. The Malay-language version of this document is the binding version for Malaysian users.